This Cancellation and Refund Policy applies to all ticket purchases made through https://booktkit.com, operated by SourceCatch Konnect Pvt. Ltd.. Please read this policy carefully before making a booking.
1. General Principle
Because tickets are issued for specific events with limited availability, purchases made through Booktkit are generally non-cancellable and non-refundable, except as described below or as specifically permitted by the event Organiser at the time of booking.
2. User-Initiated Cancellations
If an Organiser permits self-service cancellations for a specific event, the option and applicable refund terms (including any cancellation window and deductions) will be clearly displayed on the event page before you complete your purchase. Where permitted:
- Cancellation requests must be raised through your account or by contacting support before the stated deadline.
- A cancellation or processing fee may be deducted from the refund amount, as disclosed at the time of booking.
- Convenience or platform fees are typically non-refundable unless stated otherwise.
3. Event Cancellations or Postponements by Organiser
If an event is cancelled or postponed by the Organiser, refund eligibility is governed by our Event Cancellation/Postponement Policy. In general:
- If an event is cancelled, eligible Users will be refunded the ticket price, subject to the Organiser's specific terms.
- If an event is postponed, existing tickets are typically valid for the rescheduled date; refund options, if any, will be communicated to affected Users.
4. Refund Process and Timelines
- Approved refunds are processed to the original payment method used at checkout.
- Refunds are typically initiated within 7-10 business days of approval and may take an additional 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Booktkit is not responsible for delays caused by banks or payment gateways once a refund has been initiated.
5. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase, unless the Organiser permits cancellations.
- Failure to attend an event that took place as scheduled.
- Incorrect ticket selection by the User (e.g., wrong date, category, or quantity), where not corrected before the event.
- Denial of entry due to a User's failure to comply with the event's terms or venue rules.
6. How to Request a Refund
To request a refund where eligible, contact our support team at info@sckonnect.com or +91 74999 16257 with your booking reference number and the reason for your request. We will review and respond within a reasonable timeframe.
7. Payment Gateway and Chargebacks
All payments are processed through secure third-party payment gateways. Any disputes regarding unauthorised transactions should be reported to us immediately so we can investigate before a chargeback is initiated with your bank.
8. Changes to This Policy
We may revise this policy from time to time. The updated version will apply to bookings made after the effective date of the revision.
9. Contact Us
For any questions regarding cancellations or refunds, reach out to us at info@sckonnect.com or +91 74999 16257.